The A.I. Group has a dedicated Claims Resolution Specialist working to support our clients and their employees directly. This individual is responsible for each and every claim question or complaint that is communicated to us. In essence, the Claims Resolution Specialist serves as a liaison between the employee, the insurance company, and the provider for claims issues, from start to finish. As an outside party, our specialist not only saves you and your employee time, but we add an inherent layer of confidentiality, impartiality, and discretion to the situation, making it more comfortable for your employees.
All those involved are kept informed throughout the investigation – up until the matter is resolved and brought to a point of closure. Often, this means saving your employee money but it could also mean simply educating the employee on effective benefits management practices. Always, though, it means relieving your employees of needless stress and frustration. This claims resolution support is just one more way The A.I. Group goes further to support your benefits needs.
